Cookie Policy

Last updated: December 2024

What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and to provide information to website owners about how users interact with their sites.

How We Use Cookies

Parentloop Solutions GmbH uses cookies to enhance your experience on our website and mobile applications. We use cookies for the following purposes:

• To remember your preferences and settings
• To analyze website traffic and usage patterns
• To provide personalized content and recommendations
• To ensure the security and proper functioning of our services
• To deliver relevant advertisements (where applicable)
• To remember your login status and keep you signed in

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt-out of these cookies.

• Authentication cookies to verify your identity
• Security cookies to protect against fraud
• Load balancing cookies to distribute traffic
• Session cookies to maintain your session state

Performance Cookies

These cookies collect information about how you use our website, such as which pages you visit most often. This data helps us improve how our website works.

• Google Analytics cookies to understand user behavior
• Performance monitoring cookies to track site speed
• Error tracking cookies to identify and fix issues

Functional Cookies

These cookies allow the website to remember choices you make and provide enhanced, more personal features.

• Language preference cookies
• Theme and display preference cookies
• Location-based service cookies
• Accessibility feature cookies

Targeting/Advertising Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement.

• Social media platform cookies (Facebook, Twitter, LinkedIn)
• Advertising network cookies
• Retargeting cookies for personalized ads

Third-Party Cookies

We may also use third-party services that set cookies on your device. These include:

• Google Analytics: To analyze website usage and performance
• Google Ads: To deliver relevant advertisements
• Facebook Pixel: To track conversions and optimize ads
• Hotjar: To understand user behavior through heatmaps
• Intercom: To provide customer support chat functionality
• Stripe: To process payments securely

Cookie Duration

Cookies can be either:

• Session cookies: These are temporary and are deleted when you close your browser
• Persistent cookies: These remain on your device for a set period or until you delete them manually

Managing Your Cookie Preferences

You have several options for managing cookies:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Block third-party cookies only
• Delete cookies when you close your browser
• Get notified when a cookie is set

Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner that allows you to accept or customize your cookie preferences. You can change these preferences at any time by clicking the "Cookie Settings" link in our footer.

Opt-Out Links

You can opt out of specific third-party cookies:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Google Ads: Google Ad Settings
• Facebook: Facebook Ad Preferences

Impact of Disabling Cookies

Please note that disabling certain cookies may impact your experience on our website. Some features may not work properly, and you may need to re-enter information that would normally be remembered. Essential cookies cannot be disabled as they are necessary for the basic functionality of our services.

Mobile Applications

Our mobile applications may use similar technologies to cookies, such as local storage, to provide personalized experiences. You can manage these preferences through your device settings or within the app settings.

Children's Privacy

We are committed to protecting children's privacy online. We do not knowingly collect personal information from children under 13 through cookies without parental consent. If you believe we have collected such information, please contact us immediately.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

Email: privacy@parentloop-app.com
Address: Parentloop Solutions GmbH, Auguststraße 26, 10117 Berlin, Germany

For data protection inquiries, you can also contact our Data Protection Officer at: dpo@parentloop-app.com